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No response is returned by using the communication software. Why?

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If other software is running, close it.
Ensure that the communication port of PC is opened.
Ensure that the opened port is available.
Ensure that the communication cable specifications are the same as those 5.specified in the Control Specifications.
Ensure that the select switch is set to position 0.
Ensure that the display of the teaching box is off.
The communication is not available with the teaching box on.
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How do I back up the controller data?

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You can save data to PC with the accompanying software JELDATA3 and the dedicated communication cable.
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How to use JEL DATA3?

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Please refer to the operating instructions on the official website:
https://www.jel-robot.com/support/migration.html
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What is "body number"?

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A body number is an identification number to identify the corresponding controller to output commands when several controllers are connected.
In a standard setting, a robot is set to body number 1 and an aligner to body number 2.
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Why does an abnormal alarm occur and cannot be cleared after 5-axis horizontal multi-joint clean room robot GTFR installation is completed and power is supplied?

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5-axis horizontal multi-joint clean room robot GTFR is equipped with CE safety standard configurations.
Please install it according to the electrical diagram in the specifications.
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Why can't 5-axis horizontal multi-joint clean room robot GTFR use function block?

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5-axis horizontal multi-joint clean room robot GTFR has switched to being controlled by JEL DATA 5 software, which does not support this function.
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Why is the Aligner malfunctioning, and why can't I check the detailed error code?

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The Aligner does not provide detailed error codes. Please refer to the specific error codes in the Aligner manual.
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Why is it not possible to teach the GCR Mapping function?

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The GCR Mapping function does not require teaching. Please refer to the user manual for detailed information regarding the Mapping function.
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